Logging into your Account
Type in the Username & Password used to create an account at the Login screen.
Question:
Why can't I log in to my account?
Answers:
1.) Make sure you have registered an account with this website. Click the Register link if you have not.
2.) Make sure your username and/or password are correct.
3.) If you have registered but do not remember your username or the email associated with your account, call 1-800-544-8992 Monday-Friday 8a.m. (PST) - 4:30p.m. (PST) and we will check our records.
4.) To reset your password click the following Password Reset link.
After resetting your password, if you have not received a confirmation email, be sure to check your SPAM folder!
5.) If you are still having difficulty logging into your account you may need to clear your browser's cache, or delete the cookies stored on your computer. You can do this by clicking the Clearing your browser's cache link, and following the instructions provided there.
Question:
Why can't I log in to my account?
Answers:
1.) Make sure you have registered an account with this website. Click the Register link if you have not.
2.) Make sure your username and/or password are correct.
3.) If you have registered but do not remember your username or the email associated with your account, call 1-800-544-8992 Monday-Friday 8a.m. (PST) - 4:30p.m. (PST) and we will check our records.
4.) To reset your password click the following Password Reset link.
After resetting your password, if you have not received a confirmation email, be sure to check your SPAM folder!
5.) If you are still having difficulty logging into your account you may need to clear your browser's cache, or delete the cookies stored on your computer. You can do this by clicking the Clearing your browser's cache link, and following the instructions provided there.
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