Terms and Conditions

Terms & Conditions Policy (2012)

1.) ALL customers are required to complete & sign a credit application for our records. Orders will be shipped prepaid by Visa, Mastercard, or COD until credit for terms is approved. This is a REQUIREMENT for all accounts, whether or not you are requesting terms.

2.) Our minimum opening order is $100.00. We have no minimum reorder amount. Patterns, however, must be ordered in a quantity of three (3) or more. Initial orders will be shipped prepaid by Visa, Mastercard, or COD in the form of CASHIERS CHECK or MONEY ORDER for the entire amount of the invoice. Subsequent orders will be shipped NET 30 to those accounts with approved credit applications. (Please note: The process of approval may take a few weeks.) An interest charge of 1.5% per month (18% per annum) will be charged to all account balances that are 30+ days past due. Returned checks are subject to a $20.00 NSF charge and suspension of credit privileges.

3.) SHIPPING:

A) Eucalan, Mats, Wires, Swifts, some Ball Winders, and Lamps are SHIPPED & BILLED separately from needle orders. This helps ensure the safety of your product during shipping.

B) All orders shipped to WEST OF THE ROCKIES (excluding AK and HI) receive FREE SHIPPING on orders over $500.00, provided account is current.

C) All orders shipped EAST OF THE ROCKIES receive FREE SHIPPING on orders over $500.00 provided account is current. Qualifying NEEDLE orders over $200.00 receive 3 DAY SELECT SHIPPING for the price of ground shipping. This EXCLUDES orders containing Magnetic boards, Books, Soaps, Yarn & Lotions.

4.) RETURN POLICY:

All claims MUST be reported within 10 days of receipt of order. Please call 1 (800) 544-8992 to see if your return requires a Return Authorization number. We will promptly correct any errors that we made in your shipment. Damaged goods will be replaced free of charge. Please call and let us know what the incorrect/damaged item(s) are and we will let you know if we need it returned. We will send you a replacement once we receive the item. All other returns will REQUIRE a Return Authorization number. Please call with a detailed list of what you will be returning and you will be issued a Return Authorization number at that time. No returns will be accepted without this number. Please include the number on the OUTSIDE of the return package. All returns (even damaged) MUST be free of PRICE TAGS, or price tag residue. All returned merchandise must be in good condition, or no credit will be issued. Refused orders or UNAUTHORIZED returns are subject to a 15% restocking fee. Customers will pay ALL incurring shipping charges on refused orders.